Welcome to our Help and FAQ page. Here you’ll find answers to the most common questions about courses, accounts, payments, and technical support. If you don’t see what you need, we’re here to help.
I’m new. Where should I begin?
Start with A Taste of Mussar or explore our beginner level programs. These courses are designed to gently introduce Mussar through accessible teachings and practical exercises.
I’m not sure which course is right for me.
Start with A Taste of Mussar or our beginner level courses. If you’re still unsure, email us and we’ll guide you.
Do I need any prior Jewish knowledge?
No. Our courses welcome learners of all backgrounds, levels, and denominations.
What is a va’ad?
A va’ad is a small group learning circle where participants study, reflect, and practice Mussar together. Many courses include or offer va’ad options.
Can I learn with a partner instead of a group?
Yes. Many courses encourage chevruta partnerships. You can request help finding one if needed.
I can’t log in to my account.
Try resetting your password. If the email doesn’t arrive within a few minutes, check your spam folder or contact us.
I’m not receiving course emails or Zoom links.
Check your spam or promotions folder. Add our email addresses to your contacts. If the problem continues, reach out and we’ll resend anything you’re missing.
I forgot my password.
Use the “Forgot Password” link on the login page. If the reset link doesn’t work, email us and we’ll assist.
How do I register for a course?
Click “Register” on the course page. You’ll be prompted to log in or create an account.
Do you offer payment plans?
Some courses offer payment plans. If a course does not list one, email us and we’ll see how we can help.
What is your refund policy?
Refunds depend on the course and timing. Contact us if you have a concern, and we’ll do our best to assist.
I need help finding my Zoom link.
Your course confirmation email includes your link. If you’ve lost it, email us and we’ll resend it.
I can’t open a PDF or download materials.
Try opening the file on a different device or browser. If that doesn’t work, contact us and we’ll send the files directly.
Videos aren’t playing for me.
Refresh the page or try a different browser. If the problem continues, let us know.
If you need assistance, please reach out.
For general questions or technical help, email .
For patient one-on-one support, especially for memory or technology challenges, you can also contact our Memory Care Customer Support Liaisons:
Lesley Levin –
Rebecca Wolin –
We’re here to help you feel supported every step of the way.
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